Terms & Conditions
Terms and Conditions
www.getmerooms.co.uk (referred in different sections of the document as the ‘Agent’), is the subsidiary of FLIGHTS & HOLIDAYS UK LTD. owner of several booking portals offering exclusive travel services, (referred herein the ‘online portal’) and all related partner websites, operating global booking service for hotel reservations, hotel deals and equivalent accommodations in budget hotels and luxury hotels categories, and travel services (e.g. holiday homes), known in the document as ‘ACCOMMODATIONS/ACCOMMODATION/HOTEL/HOTELS’. All the 3rd service Providers in the document shall alternatively be referred to as SERVICE PROVIDER or PROVIDER.
1. Scope of Services
1.1. These Terms of Service apply to all services provided by Getmerooms—whether directly or through third parties—via the web, mobile apps, email, or phone. We may update these terms from time to time.
1.2. By using our platform, you confirm that you’ve read, understood, and agree to these terms and our Privacy Policy, including our use of cookies.
2. Services & Contracts
2.1. Getmerooms allows users to compare offers from third-party travel providers.
2.2. For some listings, users may be able to book directly through the provider’s website. In these cases:
- Bookings are made on third-party sites, not on Getmerooms.
- Getmerooms is not the travel provider and does not enter into any booking contracts with users.
- Any contractual claims related to bookings must be made directly with the third-party site, not with Getmerooms.
2.3. These terms are independent of any agreement users may have with the accommodation provider.
3. Booking and Hotel Reservations
3.1. Each booking is given to the individual Provider through the Agent, who works as a beneficiary for the benefit of the Customer. To guarantee smooth booking handling, it is fundamental that the data given by the Customer (for example, dates of the stay, contact details) is right and complete.
3.2. The most appropriate and conceivable time for the Customer for the hotel reservations is indicated and varies depending on the kind of reservation. The different reservation choices are portrayed throughout the span of the booking system and are chosen by the Customer on the hotel property, to the extent that the cut-off timing of the hotel check-in registration, the reservation for the hotel will be dropped in case of late arrival. After that time, the Customer is left with no other option to request accommodation in the categories of discount and budget hotel rooms, or affordable hotel rooms in England, United Kingdom, or anywhere in the world.
3.3. Reselling of hotel rooms booked by means of the Agent is strictly not allowed. This incorporates, specifically, resale of discount and budget hotel rooms, or affordable hotel rooms to 3rd Parties at a greater cost. The Agent maintains all authority to reject the Customer from the organization's administrations in the future in case of breach of this arrangement. Besides, the Provider is qualified to drop the booking in such cases, while the Agent may likewise announce the cancellation of the booking. Also, the Customer is required to pay any cancellation charges and remunerate any misfortunes brought about by the Agent or potentially the Provider.
3.4. The room accommodation is held when the booking is made, and the reservation is considered valid even if not confirmed by the User/Customer. The confirmation for the booking shows up on the screen and is likewise sent to the Customer by email and, whenever mentioned, by instant message in a curtailing format (in WhatsApp or other SMS messages.) The customer is responsible for making the conditions to guarantee that the confirmation sent by email or instant message can be received. The legitimacy of the hotel reservation or booking is not dissolved, even if it applies, specifically on purpose, if a wrong email address or phone number has been entered.
3.5. In the process of booking discount and budget hotel rooms, or affordable hotel rooms, exclusive rates might be shown that require a detailed view before using the hotel booking facility. In these cases, the exact terms can be seen before the last reservation is made. Typically, a booking of this sort can be made simply with a Credit card, which will be charged on an immediate basis by the Provider of the booked accommodation. Throughout these sorts of appointments, the Customer acknowledges that the booking expense or taxes, including any assessments or charges, displayed on the booking screen will be charged directly to their Credit card.
3.6. Depending on the sort of booking, a Visa number and the date of expiry of the Credit card must be kept as part of the booking methodology. Express reference is constantly made on the booking screen that a credit card number should be provided. These subtleties are given to the Provider of the convenience being referred to and checked before confirmation of discount and budget hotel rooms, or affordable hotel rooms. The customer’s credit card is an assurance of installment to the Provider of all expenses incurred for the booked room accommodation.
3.7. The expenses are straightforwardly charged to your Visa by the Provider, to whom the card should be introduced. The time at which the charge is made is dictated by the Provider's conditions.
3.8. The Credit card will be security for the Provider, and any outstanding expenses or remuneration might be charged to it by the Provider. If the check of the Visa details confirms that they are not right or that the card can't be charged, the Provider may drop the booking through the Agent.
4. Changes and Cancellations of Room Accommodations
4.1. Depending on the Provider's conditions, subsequent to reserving discount and budget hotel rooms, or affordable hotel rooms, the Customer is needed to address the concurred cost (or a section thereof) for the accommodation if the booking isn't dropped on schedule or the accommodation isn't taken up without crossing out. The point-by-point Conditions of Cancellations shall rely upon the Provider being referred to and the sort of booking and are determined independently on the booking screen and acknowledged by the Customer.
4.2. To avoid mistaken assumptions, all changes and cancellations should be made through the Agent's hotel reservation portal. In this regard, the notification should be sent no later than 24 hours after the cancellation period of the Agent to the customer. Idealness of the change or abrogation is resolved dependent on receipt of the notification by the Agent. The dropping period of any perceptible change or cancellation is typical with respect to receiving notification by the Agent. On the off chance that cancellation is made on schedule and as per the conditions, a confirmation of the cancellation is provided. Such confirmation is proof of undoing and should be kept on record. Regardless of whether expenses are charged for the undoing or change is dictated by the Provider's reserving or abrogation conditions.
4.3. Changes and all kinds of cancellations are ONLY POSSIBLE before expiry of the cancellation time frame set in the pertinent dropping conditions. On account of specific changes, like a decrease in the length of stay, the Provider may, notwithstanding, seek after claims for any misfortunes. Because of exclusive rates, room booking services, dates, and appointments with short notice, providers frequently don't permit cancellations free of charge.
4.4. In request to prevent the abuse of the online reservation system and avoiding the pointless issues for the Provider with incorrect hotel reservations, the Agent claims all authority to drop a reservation in singular cases if the Customer can't be reached utilizing the contact subtleties gave or the Provider stops the booking in light of regular incidents of cancellations by the Customer or No-Shows before. In such cases, the Customer isn't qualified for any convenience. To prevent all these kinds of cancellations, the Customer ordinarily has the alternative to make a booking by giving an active card number.
5. Warranty and Liability
5.1. The agent's information is collected and managed considering every perspective. The situation does not warrant any flaws during the data collection or its transfer. Data transference to third-party data carriers is only permissible upon the agent's expressive consent.
5.2. There are sections on the Getmerooms.co.uk, where information is provided by the providers, customers as well as the third parties, and they bear all the responsibility for actuality, completeness and the contemporaneity of such information uploaded by them with regards to the availability of discounted rooms and the prices. Above all, providers and customers make it sure that no part of the content ever violates the legal holdings of the 3rd Parties, and where such information is available, it is not uploaded. Getmerooms.co.uk cannot hold the responsibility of this type of information, and has no control over the completeness, legality apart from the legal relevance of the information available.
5.3. The customer has an obligatory duty to relieve the agent from claims arising from third Parties. In this regard, the customer shall support the agent and defend all such types of claims, apart from delegating the information.
5.4. Getmerooms.co.uk has no obligation or responsibility for the ownership of the customer reviews. All such reviews are entirely are only the personal opinions, where the agent has absolutely no reason to effectuate the content and its form as well as change the user IDs to alter the reviews.
5.5. The procedures for booking hotel rooms through Getmerooms.co.uk are free of cost. However, the customer cannot claim the agent’s services with respect to space or time. We are also not responsible or legally accountable for any updates or reasons over which we have no control, or the type of services that only affect the services by a negligible factor.
5.6. Getmerooms.co.uk is not legally bound to complete the hotel reservation process, and we are also not responsible in any way for causing errors or faults with respect to the hotel room services engendered by the respective provider. Here, the agent is not going to make any assurances of any kind about completing the suggestions or requests forwarded by the customer.
5.7. The entire warranty claims and the claims made against the compensation are limited by the means of the Statute of Limitations with the time expanse not exceeding 1 Year after the customer has become aware damages caused. However, such claims do not result from errors caused out of tort.
6. Liability Disclaimer
6.1. Getmerooms does not guarantee the accuracy or completeness of content provided by users or third parties.
6.2. Getmerooms is not a travel agent or tour operator. All booking contracts are made directly between the user and the third-party provider. That provider is solely responsible for booking terms, cancellations, and payments.
6.3. Getmerooms does not verify third-party content (e.g., hotel descriptions, photos, or reviews). This content does not reflect Getmerooms opinions.
6.4. Getmerooms is not responsible for external content, including links, ads, or prices, which may differ from those shown on Getmerooms due to timing or updates.
6.5. We are not liable for technical issues beyond our control or for service outages during maintenance.
7. Privacy & Communications
7.1. Protecting your data is a top priority. For full details, please refer to our Privacy Policy.
7.2. We only collect, use, and process personal data with your consent or as allowed by law.
7.3. We only collect the data needed to provide and improve our services. If you use Getmerooms Booking, you consent to Getmerooms securely processing your payment data and passing it to the third-party booking site.
7.4. If you opt in to receive updates from Getmerooms, you can unsubscribe at any time by following the instructions in our emails.
8. User Responsibilities
8.1. You are responsible for any content (text, images, reviews, etc.) you upload. You must own the rights to the content and ensure it does not infringe on third-party rights.
8.2. Do not use Getmerooms to post content that:
- Is disguised advertising or irrelevant
- Contains false or misleading information
- Is offensive, immoral, or illegal
- Violates copyright or intellectual property laws
- Includes viruses or harmful software
- Is used to collect data from other users for commercial use
8.3. Do not use automated tools or bots to manipulate the website.
8.4. Getmerooms may remove inappropriate content, withhold Community rewards, or ban users who violate these terms. Legal action may be taken if necessary.
9. Termination
9.1. Getmerooms may suspend or delete accounts within one week of discovering improper use. Users can also terminate their accounts with one week’s notice. Immediate termination may occur for serious violations.